Thank you for shopping at Aromalux Tea Leaf Legacy Private Limited. We value your trust and aim to provide high-quality tea products. Please read our Return and Refund Policy carefully.
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Eligibility for Return
Due to the perishable nature of our products (tea leaves and related items), we only accept returns under the following conditions:
• You received a damaged, expired, or incorrect product.
• You must raise a return request within 48 hours of receiving the order.
• The product must be unused and in its original packaging.
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Non-Returnable Items
We do not accept returns for:
• Opened or used products.
• Products returned without original packaging.
• Products returned after 48 hours of delivery.
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Return Process
To initiate a return, please follow these steps:
1. Email us at aromaluxtealeaflegacy@gmail.com or WhatsApp us at +91 8690469713 within 48 hours of delivery.
2. Share the following details:
• Order ID
• Clear photos of the product and packaging
• Reason for return
3. Once approved, we will arrange a pickup or request you to send it back to our warehouse.
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Refund Process
• Once we receive and inspect the returned product, we will notify you about the refund status.
• If approved, your refund will be processed within 7-10 business days to your original payment method.
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Exchange
We currently do not offer direct exchanges. If you wish to get a different item, please initiate a return (if eligible) and place a new order.
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Shipping Charges
• Return shipping is free if the product is damaged, incorrect, or expired.
• In all other cases, the customer will bear the return shipping cost.
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Contact Us
For any return or refund-related queries, reach out to us:
Email: aromaluxtealeaflegacy@gmail.com
Phone: +91 8690469713
Welcome to aromaluxtealeaf.com. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Aromalux Tea Leaf Legacy Private Limited (“we”, “us”, “our”). By accessing this website or placing an order, you agree to these Terms. Please read them carefully.
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1. Use of Website
• You agree to use the website only for lawful purposes.
• You must be at least 18 years old or use the site under the supervision of a guardian.
• You may not copy, modify, distribute, or exploit any part of the website or its content without permission.
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2. Product Information
• We strive to display accurate product details (descriptions, pricing, availability).
• However, minor differences in color, packaging, or weight may occur due to natural variations.
• Prices are subject to change without prior notice.
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3. Orders & Payments
• Orders are accepted subject to product availability and payment confirmation.
• We reserve the right to cancel any order due to stock issues or payment errors.
• All payments must be made through secure online payment gateways. We do not store card or banking details.
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4. Shipping & Delivery
• Delivery timelines are estimates. We aim to dispatch orders within 2–4 business days.
• Shipping charges and delivery dates will be shown during checkout.
• We are not responsible for delays caused by courier services or unforeseen circumstances.
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5. Return & Refund Policy
Returns and refunds are governed by our Return & Refund Policy. Please refer to that page for complete details.
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6. Intellectual Property
• All content on the site (text, images, logos, graphics) is owned by Aromalux Tea Leaf Legacy Pvt. Ltd.
• Unauthorized use of any content is strictly prohibited.
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7. Limitation of Liability
• We are not liable for any indirect or consequential loss or damage from the use of our products or website.
• Our liability is limited to the value of the purchased product.
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8. Privacy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.
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9. Governing Law
These Terms shall be governed by the laws of India. Any disputes will be resolved in the courts of [Your city, e.g., Siliguri, West Bengal].
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10. Changes to Terms
We may update these Terms at any time. Continued use of the website after changes means you accept the new Terms.
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11. Contact Us
For any questions regarding these Terms, contact us at:
Email: aromaluxtealeaflegacy@gmail.com
Phone: +91 8690469713
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